Terms and conditions

Cancellation conditions individual hotel reservations

  • In case of a cancellation more than 2 weeks before the arrive date, the guest can cancel free of charge, without giving any reason.
  • If cancelled less than 14 days before the arrival date, the guest is obliged to pay 50% of the first night to the hotel.
  • If cancelled less than 3 days before arrival date, the guest is obliged to pay 100% of the first night to the hotel.
  • After check-in, the guest must pay 100% of the entire stay.
  • In case of a no show, the guest is obliged to pay 100% of their full stay to the hotel.
  • Reservation with Non-Refundable rates are not able to be changed or cancelled.

Cancellation conditions group bookings, events & meetings

  • In case that you are forced to cancel this reservation, you can do this free of charge up to 6 months before the reserved event.
  • Between 3 and 6 months before the reserved event you pay 20% of the total amount.
  • Between 1 and 3 months before the reserved event you pay 40% of the total amount.
  • Within 1 month before the reserved event you pay 60% of the total amount.
  • Between 7 and 14 days before the reserved event, you pay 80% of the total amount.
  • If you cancel 7 days or less before the reserved event, you must pay the full total amount of 100%.
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